Optimum: It's December and I have not yet received my ea...
A Optimum customer review by GetHuman user ~Larry from November 19th, 2017
Background on ~Larry's case
GetHuman: ~Larry - can you tell our other Optimum customers when your case took place?
~Larry: Yup. It was afternoon, on November 10th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~Larry a list of common Optimum problems)
~Larry: "Service Outage" was why I was trying to call.
~Larry's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Larry: It's December and I have not yet received my early termination reimbursement after all the paperwork was sent in August. I luckily remembered this check was not sent to me. Now I have to do the paperwork all over again. Funny, being a communication company Cablevision requires you to fax or come in to the store, they do not work on with emails - archaic !!
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Larry: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Larry: I'd give them a one out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Larry: For that I would say two out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Larry: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Larry taken from his Optimum customer service problem that occurred on November 10th, 2017.