Optimum: I spoke to * associates, the first one was arro...
A Optimum customer review by GetHuman user ~mario campos from November 20th, 2017
Background on ~mario campos's case
GetHuman: ~mario campos - can you tell our other Optimum customers when your case took place?
~mario campos: Yes I can. It was middle of the night, on November 15th.
GetHuman: Did you reach out to Optimum, and if so, how?
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
(Shows ~mario campos a list of common Optimum problems)
~mario campos: "Cancel Account" was why I was trying to call.
~mario campos's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mario campos: I spoke to * associates, the first one was arrogant, threatening, and with a tone of a person without education. It was like he was trying to impose his conditions (such as if it was letting me to know as follow: "Is our way you have to accept our condition or else" "do you want to cancel today or next day" " There is no promotions now repeating do you want the service or not, I am ready to cancel and terminate our service, and move on. Do you want the service or not. I did tell him I have been with Optimum for more than * years, I will lwt you know when.*Thje second was a lady telling me that she could do better and give a better deal tan the Verizon telling me that in every organization were bad (rotten) apples. She did not convinced me that she was sincere. The last one try to retain me telling me that he was offering me a better deal and for less money. $***. and some change I believe ***.** for * years. It was ok. but he failed to specify that the premium channels were included fo
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~mario campos: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mario campos: I'd give them a five out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~mario campos: For that I would say two out of five.
GetHuman: And finally- any advice for other Optimum customers?
~mario campos: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mario campos taken from his Optimum customer service problem that occurred on November 15th, 2017.