Optimum: Duane, your customer rep. ***** was extraordina...
A Optimum customer review by GetHuman user ~Mikki from November 20th, 2017
Background on ~Mikki's case
GetHuman: ~Mikki - can you tell our other Optimum customers when your case took place?
~Mikki: Yup. It was morning, on November 13th.
GetHuman: Did you reach out to Optimum, and if so, how?
~Mikki: I used the 877-584-2495 number I found for on the GetHuman Optimum customer phone number page I was on: Optimum Customer Service Phone Number
GetHuman: And which of these common Optimum customer issues best describes the reason you wanted to talk to them?
Shows ~Mikki a list of common Optimum problems
~Mikki: "Service Outage" was why I was trying to call.
~Mikki's review of Optimum customer service
GetHuman: So how would you sum up your experience for GetHuman's Optimum customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mikki: Duane, your customer rep. ***** was extraordinarily*helpful. I was ready to give up as my I-Mac Apple was not*receiving messages or letting me get any mail. He persisted*in helping me and was so polite and patient I was happy to be with Cablevision. He is definitely a credit to your organization.
GetHuman: Let's quantify your experience contacting Optimum. On a scale of 1 to 5, how easy is it go get help on a Optimum problem?
~Mikki: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mikki: I'd give them a two out of five on communication.
GetHuman: And what about Optimum's ability to quickly and effectively address your problem?
~Mikki: For that I would say three out of five.
GetHuman: And finally- any advice for other Optimum customers?
~Mikki: Call them early in the day or late. Don't forget any personal or account information you might need for Optimum to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mikki taken from his Optimum customer service problem that occurred on November 13th, 2017.
3.13 of 5 stars | 59 reviewsOptimum ReviewsOptimum's Phone NumberAll Optimum contact infoGeneral Optimum customer service info
~Mikki's Optimum Review
Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars
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