OptumRx: BIG *. For past ** days, I have log of ** diffe...
A OptumRx customer review by GetHuman user ~Finally GAVE UP! from November 20th, 2017
Background on ~Finally GAVE UP!'s case
GetHuman: ~Finally GAVE UP! - can you tell our other OptumRx customers when your case took place?
~Finally GAVE UP!: Yes. It was morning, on November 15th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Finally GAVE UP! a list of common OptumRx problems)
~Finally GAVE UP!: "Order status" was why I was trying to call.
~Finally GAVE UP!'s review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Finally GAVE UP!: BIG *. For past ** days, I have log of ** different telecoms and faxes trying to correct my prescriptions * my doctor has faxed info numerous times because Jan * all of my scripts fell off the site. Finally, by yesterday all but one med was listed so I checked today they've fallen off again. exceptfor the one I don't order anymore WORST SERVICE AND ORGANIZATION!! STAY AWAY!!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Finally GAVE UP!: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Finally GAVE UP!: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Finally GAVE UP!: For that I would say four out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Finally GAVE UP!: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Finally GAVE UP! taken from his OptumRx customer service problem that occurred on November 15th, 2017.