OptumRx: Bad communications, left hand dose'nt know what...
A OptumRx customer review by GetHuman user ~City Slicker from November 21st, 2017
Background on ~City Slicker's case
GetHuman: ~City Slicker - can you tell our other OptumRx customers when your case took place?
~City Slicker: Yup. It was afternoon, on November 14th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~City Slicker a list of common OptumRx problems)
~City Slicker: "Preauthorization" was why I was trying to call.
~City Slicker's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~City Slicker: Bad communications, left hand dose'nt know what the right is doing. They tell you something and do not follow through!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~City Slicker: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~City Slicker: I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~City Slicker: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~City Slicker: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~City Slicker taken from his OptumRx customer service problem that occurred on November 14th, 2017.