OptumRx: Need to say that one of the many things I was t...
A OptumRx customer review by GetHuman user ~Alike acre from November 22nd, 2017
Background on ~Alike acre's case
GetHuman: ~Alike acre - can you tell our other OptumRx customers when your case took place?
~Alike acre: Yes I can. It was evening, on November 14th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Alike acre a list of common OptumRx problems)
~Alike acre: "Make an order" was why I was trying to call.
~Alike acre's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Alike acre: Need to say that one of the many things I was told by CSRs was" we do not give out our last names at this company" also they ship u refills and charge u without contacting u. When u call , they are like E-robots repeating same nonsense over & over. If u ask to speak to someone else, u wait for resolution another ** minutes and get same robot answer none if which are specific to your account. Never in my many years in business have I seen any worse customer service
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Alike acre: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Alike acre: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Alike acre: For that I would say four out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Alike acre: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Alike acre taken from his OptumRx customer service problem that occurred on November 14th, 2017.