OptumRx: Not a review of UHC... the lady was nice, but t...
A OptumRx customer review by GetHuman user ~asdf from November 26th, 2017
Background on ~asdf's case
GetHuman: ~asdf - can you tell our other OptumRx customers when your case took place?
~asdf: Yes. It was late at night, on November 23rd.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~asdf a list of common OptumRx problems)
~asdf: "Product information" was why I was trying to call.
~asdf's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~asdf: Not a review of UHC... the lady was nice, but their website bites. You get stuck in a 'customer service' hole where you don't get access to a phone number... I had to come to this website to get the right number. Maybe this is different for other parent companies, I'm logging in through United HC.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~asdf: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~asdf: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~asdf: For that I would say four out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~asdf: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~asdf taken from his OptumRx customer service problem that occurred on November 23rd, 2017.