OptumRx: Shocked is the word that comes to mind when I a...
A OptumRx customer review by GetHuman user ~duffy from November 20th, 2017
Background on ~duffy's case
GetHuman: ~duffy - can you tell our other OptumRx customers when your case took place?
~duffy: Sure. It was middle of the night, on November 17th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~duffy a list of common OptumRx problems)
~duffy: "Product information" was why I was trying to call.
~duffy's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~duffy: Shocked is the word that comes to mind when I am treated poorly by people I pay through my insurance plan. On hold for ** minutes and then a dial tone. Another hold for **-** minutes and told to hold on while a password was being updated to my account. Then a click and a recording asking me if I wanted to take a survey. You bet I did. They also lied to my doctor about a prescription being sent to them. They said that the fax number was incorrect on the script that my doctor had written. Funny - it's been the same for ** years now. They continue to lie about everything they do. Never use this company again. Better to pay retail than wait for a prescription that will never be filled. Also, I don't want medication from all over the world. OptumRx couldn't even furnish me with a Lot number on one of my medications. I think that is a requirement in the United States.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~duffy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~duffy: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~duffy: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~duffy: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~duffy taken from his OptumRx customer service problem that occurred on November 17th, 2017.