Optus - Faults: How does one report a phone out of action when...
A Optus - Faults customer review by GetHuman user ~Sid from November 26th, 2017
Background on ~Sid's case
GetHuman: ~Sid - can you tell our other Optus - Faults customers when your case took place?
~Sid: Yup. It was afternoon, on November 21st.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Sid a list of common Optus - Faults problems)
~Sid: "Complaint" was why I was trying to call.
~Sid's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sid: How does one report a phone out of action when the phone is out of action? I am in an area where mobile access is non existent.
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Sid: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sid: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Sid: For that I would say one out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Sid: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sid taken from his Optus - Faults customer service problem that occurred on November 21st, 2017.