Optus - Faults: I had to call a second time after optus promise...
A Optus - Faults customer review by GetHuman user ~Lyssa from November 27th, 2017
Background on ~Lyssa's case
GetHuman: ~Lyssa - can you tell our other Optus - Faults customers when your case took place?
~Lyssa: Sure. It was evening, on November 21st.
GetHuman: Did you reach out to Optus - Faults, and if so, how?
GetHuman: And which of these common Optus - Faults customer issues best describes the reason you wanted to talk to them?
(Shows ~Lyssa a list of common Optus - Faults problems)
~Lyssa: "Setup service" was why I was trying to call.
~Lyssa's review of Optus - Faults customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus - Faults customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lyssa: I had to call a second time after optus promised me a call back on my mobile for a land line issue but didn't take down the moblie number!!!! Then to get reception I had to stand out side in the cold at **** at night. The issue spontaniously righted it's self then occured once again this morning. Now waiting - they say five minutes but I'm guessing closer to **. All this and a person with a medical condition unable to call for an ambulance if requried!!!!!!!!!
GetHuman: Let's quantify your experience contacting Optus - Faults. On a scale of 1 to 5, how easy is it go get help on a Optus - Faults problem?
~Lyssa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lyssa: I'd give them a one out of five on communication.
GetHuman: And what about Optus - Faults's ability to quickly and effectively address your problem?
~Lyssa: For that I would say five out of five.
GetHuman: And finally- any advice for other Optus - Faults customers?
~Lyssa: Call them early in the day or late. Don't forget any personal or account information you might need for Optus - Faults to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lyssa taken from his Optus - Faults customer service problem that occurred on November 21st, 2017.