Optus: Insurance.staff are disgusting they say they ha...
A Optus customer review by GetHuman user GetHuman-201059 from November 6th, 2017
Background on GetHuman-201059's case
GetHuman: GetHuman-201059 - can you tell our other Optus customers when your case took place?
GetHuman-201059: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Optus, and if so, how?
GetHuman: And which of these common Optus customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-201059 a list of common Optus problems)
GetHuman-201059: "Technical Support" was why I was trying to call.
GetHuman-201059's review of Optus customer service
GetHuman: So how would you sum up your experience for GetHuman's Optus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-201059: Insurance.staff are disgusting they say they have or will ring you, they never do,then when you ask them they call you a liar and argue with you even though phone records show didn't.I've been getting bad service for *months and still have outstanding issues.The latest is my macro SD card died I waited weeks for a new replacement and sent me a second hand one which was was full of someone else's. Baby photos and pets.This is the *rd.phone they've sent me * didn't work.the last one took ** days to get to me.I'm at least *** dollar out of someone pocket paying for plan without a phone.I'm over it all.somebody helpme.
GetHuman: Let's quantify your experience contacting Optus. On a scale of 1 to 5, how easy is it go get help on a Optus problem?
GetHuman-201059: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-201059: I'd give them a five out of five on communication.
GetHuman: And what about Optus's ability to quickly and effectively address your problem?
GetHuman-201059: For that I would say four out of five.
GetHuman: And finally- any advice for other Optus customers?
GetHuman-201059: Call them early in the day or late. Don't forget any personal or account information you might need for Optus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-201059 taken from his Optus customer service problem that occurred on November 2nd, 2017.