Orbitz: Email is definitely the wrong way to expect a r...
A Orbitz customer review by GetHuman user ~ReProWa GmbH from November 24th, 2017
Background on ~ReProWa GmbH's case
GetHuman: ~ReProWa GmbH - can you tell our other Orbitz customers when your case took place?
~ReProWa GmbH: Sure. It was late at night, on November 17th.
GetHuman: Did you reach out to Orbitz, and if so, how?
GetHuman: And which of these common Orbitz customer issues best describes the reason you wanted to talk to them?
(Shows ~ReProWa GmbH a list of common Orbitz problems)
~ReProWa GmbH: "Make a Booking" was why I was trying to call.
~ReProWa GmbH's review of Orbitz customer service
GetHuman: So how would you sum up your experience for GetHuman's Orbitz customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ReProWa GmbH: Email is definitely the wrong way to expect a reaction. They have everything in their computer to handle the case.
GetHuman: Let's quantify your experience contacting Orbitz. On a scale of 1 to 5, how easy is it go get help on a Orbitz problem?
~ReProWa GmbH: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ReProWa GmbH: I'd give them a three out of five on communication.
GetHuman: And what about Orbitz's ability to quickly and effectively address your problem?
~ReProWa GmbH: For that I would say two out of five.
GetHuman: And finally- any advice for other Orbitz customers?
~ReProWa GmbH: Call them early in the day or late. Don't forget any personal or account information you might need for Orbitz to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ReProWa GmbH taken from his Orbitz customer service problem that occurred on November 17th, 2017.