Oregon Scientific: I got a defective unit and wanted to return it...
A Oregon Scientific customer review by GetHuman user ~djboy from November 12th, 2017
Background on ~djboy's case
GetHuman: ~djboy - can you tell our other Oregon Scientific customers when your case took place?
~djboy: Yes. It was afternoon, on November 10th.
GetHuman: Did you reach out to Oregon Scientific, and if so, how?
GetHuman: And which of these common Oregon Scientific customer issues best describes the reason you wanted to talk to them?
(Shows ~djboy a list of common Oregon Scientific problems)
~djboy: "Warranty claim" was why I was trying to contact.
~djboy's review of Oregon Scientific customer service
GetHuman: So how would you sum up your experience for GetHuman's Oregon Scientific customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~djboy: I got a defective unit and wanted to return it. Called them for a return shipping label had to put me on hold several times just to see if they could do that. Took over a week just to get a label with the post office. no insurance or tracking number.
GetHuman: Let's quantify your experience contacting Oregon Scientific. On a scale of 1 to 5, how easy is it go get help on a Oregon Scientific problem?
~djboy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~djboy: I'd give them a five out of five on communication.
GetHuman: And what about Oregon Scientific's ability to quickly and effectively address your problem?
~djboy: For that I would say five out of five.
GetHuman: And finally- any advice for other Oregon Scientific customers?
~djboy: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Oregon Scientific to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~djboy taken from his Oregon Scientific customer service problem that occurred on November 10th, 2017.