Overstock.com: Debating shipping charges was a time-consuming...
A Overstock.com customer review by GetHuman user ~J Clerk Maxwell from October 29th, 2017
Background on ~J Clerk Maxwell's case
GetHuman: ~J Clerk Maxwell - can you tell our other Overstock.com customers when your case took place?
~J Clerk Maxwell: Yes. It was middle of the night, on October 22nd.
GetHuman: Did you reach out to Overstock.com, and if so, how?
GetHuman: And which of these common Overstock.com customer issues best describes the reason you wanted to talk to them?
(Shows ~J Clerk Maxwell a list of common Overstock.com problems)
~J Clerk Maxwell: "Overcharge/Strange charge" was why I was trying to call.
~J Clerk Maxwell's review of Overstock.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Overstock.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~J Clerk Maxwell: Debating shipping charges was a time-consuming process, but being patient, polite, and persistent, issues were escalated to a supervisor and resolved to my satisfaction within ** minutes. Just be sure to save your cell phone minutes!
GetHuman: Let's quantify your experience contacting Overstock.com. On a scale of 1 to 5, how easy is it go get help on a Overstock.com problem?
~J Clerk Maxwell: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~J Clerk Maxwell: I'd give them a five out of five on communication.
GetHuman: And what about Overstock.com's ability to quickly and effectively address your problem?
~J Clerk Maxwell: For that I would say five out of five.
GetHuman: And finally- any advice for other Overstock.com customers?
~J Clerk Maxwell: Call them early in the day or late. Don't forget any personal or account information you might need for Overstock.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~J Clerk Maxwell taken from his Overstock.com customer service problem that occurred on October 22nd, 2017.