Overstock.com: Do not buy from these crooks. I foolishly place...

A Overstock.com customer review by GetHuman user ~MIKELOCK34 from November 7th, 2017

Background on ~MIKELOCK34's case

GetHuman: ~MIKELOCK34 - can you tell our other Overstock.com customers when your case took place?
~MIKELOCK34: Sure. It was evening, on October 28th.
GetHuman: Did you reach out to Overstock.com, and if so, how?
~MIKELOCK34: I used the 800-843-2446 number I found for on the GetHuman Overstock.com customer phone number page I was on: Overstock.com Customer Service Phone Number
GetHuman: And which of these common Overstock.com customer issues best describes the reason you wanted to talk to them?
(Shows ~MIKELOCK34 a list of common Overstock.com problems)
~MIKELOCK34: "Make a purchase" was why I was trying to call.

~MIKELOCK34's review of Overstock.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Overstock.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MIKELOCK34: Do not buy from these crooks. I foolishly placed an order with these people. They sent me a completely different item from what I ordered. The item that they sent costs less than half of what I paid them for the correct item. I spoke to two very unhelpful people in their customer service department. They both refused to issue a return for the item. They are refusing to return my money too. Now I will have to fight them through my credit card company for their fraudulent business practices. Stay away from these crooks.
GetHuman: Let's quantify your experience contacting Overstock.com. On a scale of 1 to 5, how easy is it go get help on a Overstock.com problem?
~MIKELOCK34: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MIKELOCK34: I'd give them a five out of five on communication.
GetHuman: And what about Overstock.com's ability to quickly and effectively address your problem?
~MIKELOCK34: For that I would say three out of five.
GetHuman: And finally- any advice for other Overstock.com customers?
~MIKELOCK34: Call them early in the day or late. Don't forget any personal or account information you might need for Overstock.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MIKELOCK34 taken from his Overstock.com customer service problem that occurred on October 28th, 2017.

Overstock.com

4.64 of 5 stars | 60 reviews

~MIKELOCK34's Overstock.com Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

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