PNC Bank: Horrible. Absolutely horrible customer service...
A PNC Bank customer review by GetHuman user ~Angry Customer from November 15th, 2017
Background on ~Angry Customer's case
GetHuman: ~Angry Customer - can you tell our other PNC Bank customers when your case took place?
~Angry Customer: Yes I can. It was middle of the night, on November 5th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry Customer a list of common PNC Bank problems)
~Angry Customer: "Complaint" was why I was trying to call.
~Angry Customer's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry Customer: Horrible. Absolutely horrible customer service. very rude, I know when I go to work, I have to be nice to my customers or I would be fired! Very hard to get to a real person, then when you do they are absolutely no help what so ever. I am about to get a new bank completely.
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
~Angry Customer: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry Customer: I'd give them a four out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
~Angry Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
~Angry Customer: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry Customer taken from his PNC Bank customer service problem that occurred on November 5th, 2017.