PNC Bank: I called no. on **** to cancel debit card and o...
A PNC Bank customer review by GetHuman user GetHuman-432499 from November 18th, 2017
Background on GetHuman-432499's case
GetHuman: GetHuman-432499 - can you tell our other PNC Bank customers when your case took place?
GetHuman-432499: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to PNC Bank, and if so, how?
GetHuman: And which of these common PNC Bank customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-432499 a list of common PNC Bank problems)
GetHuman-432499: "Dispute a Charge" was why I was trying to call.
GetHuman-432499's review of PNC Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's PNC Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-432499: I called no. on **** to cancel debit card and order new one-told *-** days. Called **** to check on status of new card and told none was ordered but she would order again. Told it would cost $** to expedite order. When I asked for a waver of fee, she said she would connect to someone who could- I was then disconnected!!!!!
GetHuman: Let's quantify your experience contacting PNC Bank. On a scale of 1 to 5, how easy is it go get help on a PNC Bank problem?
GetHuman-432499: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-432499: I'd give them a three out of five on communication.
GetHuman: And what about PNC Bank's ability to quickly and effectively address your problem?
GetHuman-432499: For that I would say four out of five.
GetHuman: And finally- any advice for other PNC Bank customers?
GetHuman-432499: Call them early in the day or late. Don't forget any personal or account information you might need for PNC Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-432499 taken from his PNC Bank customer service problem that occurred on November 14th, 2017.