Pacific Gas and Electric: Extremely frustrating even following the direct...
A Pacific Gas and Electric customer review by GetHuman user ~Patty from November 25th, 2017
Background on ~Patty's case
GetHuman: ~Patty - can you tell our other Pacific Gas and Electric customers when your case took place?
~Patty: Yes. It was morning, on November 19th.
GetHuman: Did you reach out to Pacific Gas and Electric, and if so, how?
GetHuman: And which of these common Pacific Gas and Electric customer issues best describes the reason you wanted to talk to them?
(Shows ~Patty a list of common Pacific Gas and Electric problems)
~Patty: "Change appointment" was why I was trying to call.
~Patty's review of Pacific Gas and Electric customer service
GetHuman: So how would you sum up your experience for GetHuman's Pacific Gas and Electric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Patty: Extremely frustrating even following the directions noted above. It didn't work several times. I have no idea why it did work when it eventually did.
GetHuman: Let's quantify your experience contacting Pacific Gas and Electric. On a scale of 1 to 5, how easy is it go get help on a Pacific Gas and Electric problem?
~Patty: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Patty: I'd give them a two out of five on communication.
GetHuman: And what about Pacific Gas and Electric's ability to quickly and effectively address your problem?
~Patty: For that I would say five out of five.
GetHuman: And finally- any advice for other Pacific Gas and Electric customers?
~Patty: Call them early in the day or late. Don't forget any personal or account information you might need for Pacific Gas and Electric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Patty taken from his Pacific Gas and Electric customer service problem that occurred on November 19th, 2017.