PayPal: I wanted them to change the phone number, but t...
A PayPal customer review by GetHuman user ~samuel mcillwain from November 27th, 2017
Background on ~samuel mcillwain's case
GetHuman: ~samuel mcillwain - can you tell our other PayPal customers when your case took place?
~samuel mcillwain: Yes I can. It was afternoon, on November 25th.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~samuel mcillwain a list of common PayPal problems)
~samuel mcillwain: "Can't Login" was why I was trying to call.
~samuel mcillwain's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~samuel mcillwain: I wanted them to change the phone number, but they acted like I did need that. I did*and maybe one thing else for password. **not as helpful as first guy several days ago.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~samuel mcillwain: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~samuel mcillwain: I'd give them a one out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~samuel mcillwain: For that I would say two out of five.
GetHuman: And finally- any advice for other PayPal customers?
~samuel mcillwain: Call them early in the day or late. Don't forget any personal or account information you might need for PayPal to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~samuel mcillwain taken from his PayPal customer service problem that occurred on November 25th, 2017.