Paychex: I wanted to know where my paycheck was because...
A Paychex customer review by GetHuman user ~tyler walker from November 18th, 2017
Background on ~tyler walker's case
GetHuman: ~tyler walker - can you tell our other Paychex customers when your case took place?
~tyler walker: Yeah. It was late at night, on November 8th.
GetHuman: Did you reach out to Paychex, and if so, how?
GetHuman: And which of these common Paychex customer issues best describes the reason you wanted to talk to them?
(Shows ~tyler walker a list of common Paychex problems)
~tyler walker: "Change or cancel account" was why I was trying to call.
~tyler walker's review of Paychex customer service
GetHuman: So how would you sum up your experience for GetHuman's Paychex customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tyler walker: I wanted to know where my paycheck was because it was sent in the mail and I don't have it its lost and I would like it if you sent me one
GetHuman: Let's quantify your experience contacting Paychex. On a scale of 1 to 5, how easy is it go get help on a Paychex problem?
~tyler walker: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tyler walker: I'd give them a three out of five on communication.
GetHuman: And what about Paychex's ability to quickly and effectively address your problem?
~tyler walker: For that I would say four out of five.
GetHuman: And finally- any advice for other Paychex customers?
~tyler walker: Call them early in the day or late. Don't forget any personal or account information you might need for Paychex to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tyler walker taken from his Paychex customer service problem that occurred on November 8th, 2017.