I went to the Pep Boys in Naperville, IL in was...
A Pep Boys customer review by GetHuman user ~Brisoce from November 20th, 2017
Background on ~Brisoce's case
GetHuman: ~Brisoce - can you tell our other Pep Boys customers when your case took place?
~Brisoce: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Pep Boys, and if so, how?
GetHuman: And which of these common Pep Boys customer issues best describes the reason you wanted to talk to them?
(Shows ~Brisoce a list of common Pep Boys problems)
~Brisoce: "None of those really matches why I wanted to call Pep Boys that day." was why I was trying to call.
~Brisoce's review of Pep Boys customer service
GetHuman: So how would you sum up your experience for GetHuman's Pep Boys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brisoce: I went to the Pep Boys in Naperville, IL in was very disappointed in the Service. I called in made a complaint with Customer Care. I will never go there again.
GetHuman: Let's quantify your experience contacting Pep Boys. On a scale of 1 to 5, how easy is it go get help on a Pep Boys problem?
~Brisoce: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brisoce: I'd give them a three out of five on communication.
GetHuman: And what about Pep Boys's ability to quickly and effectively address your problem?
~Brisoce: For that I would say two out of five.
GetHuman: And finally- any advice for other Pep Boys customers?
~Brisoce: Call them early in the day or late. Don't forget any personal or account information you might need for Pep Boys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brisoce taken from his Pep Boys customer service problem that occurred on November 16th, 2017.