Pep Boys in Petersburg is not a Customer Base A...
A Pep Boys customer review by GetHuman user ~livid lady from November 28th, 2017
Background on ~livid lady's case
GetHuman: ~livid lady - can you tell our other Pep Boys customers when your case took place?
~livid lady: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to Pep Boys, and if so, how?
GetHuman: And which of these common Pep Boys customer issues best describes the reason you wanted to talk to them?
(Shows ~livid lady a list of common Pep Boys problems)
~livid lady: "None of those really matches why I wanted to call Pep Boys that day." was why I was trying to call.
~livid lady's review of Pep Boys customer service
GetHuman: So how would you sum up your experience for GetHuman's Pep Boys customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~livid lady: Pep Boys in Petersburg is not a Customer Base Auto Center. I waited over ** min (after having an appt.)The $**.** Synthetic Oil Change now was $**. I was livid!! It seems that the lower price is only for *qts. My car took * *** qts. Why not alert the customer and let them decide how to proceed?
GetHuman: Let's quantify your experience contacting Pep Boys. On a scale of 1 to 5, how easy is it go get help on a Pep Boys problem?
~livid lady: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~livid lady: I'd give them a two out of five on communication.
GetHuman: And what about Pep Boys's ability to quickly and effectively address your problem?
~livid lady: For that I would say three out of five.
GetHuman: And finally- any advice for other Pep Boys customers?
~livid lady: Call them early in the day or late. Don't forget any personal or account information you might need for Pep Boys to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~livid lady taken from his Pep Boys customer service problem that occurred on November 19th, 2017.