PepsiCo: Had a Pepsi Machine at my Location for about...
A PepsiCo customer review by GetHuman user ~MarkP11 from November 17th, 2017
Background on ~MarkP11's case
GetHuman: ~MarkP11 - can you tell our other PepsiCo customers when your case took place?
~MarkP11: Yes. It was afternoon, on November 8th.
GetHuman: Did you reach out to PepsiCo, and if so, how?
GetHuman: And which of these common PepsiCo customer issues best describes the reason you wanted to talk to them?
(Shows ~MarkP11 a list of common PepsiCo problems)
~MarkP11: "Returns" was why I was trying to call.
~MarkP11's review of PepsiCo customer service
GetHuman: So how would you sum up your experience for GetHuman's PepsiCo customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MarkP11: Had a Pepsi Machine at my Location for about * Months. Vicky at customer Service in my NJ Branch is horrible. the service Manager Matt Gregory does not return phone calls. I am ready to take this machine and throw it off a bridge. Worst expirence of my life. Choose Coca Cola
GetHuman: Let's quantify your experience contacting PepsiCo. On a scale of 1 to 5, how easy is it go get help on a PepsiCo problem?
~MarkP11: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MarkP11: I'd give them a one out of five on communication.
GetHuman: And what about PepsiCo's ability to quickly and effectively address your problem?
~MarkP11: For that I would say four out of five.
GetHuman: And finally- any advice for other PepsiCo customers?
~MarkP11: Call them early in the day or late. Don't forget any personal or account information you might need for PepsiCo to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MarkP11 taken from his PepsiCo customer service problem that occurred on November 8th, 2017.