Philadelphia Inquirer: Our paper hadn't been delivered by *:** AM on a...
A Philadelphia Inquirer customer review by GetHuman user ~jerseyguy from November 20th, 2017
Background on ~jerseyguy's case
GetHuman: ~jerseyguy - can you tell our other Philadelphia Inquirer customers when your case took place?
~jerseyguy: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows ~jerseyguy a list of common Philadelphia Inquirer problems)
~jerseyguy: "Update Account Info" was why I was trying to call.
~jerseyguy's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jerseyguy: Our paper hadn't been delivered by *:** AM on a Sunday morning and I could see my neighbor's paper in his driveway. I called and followed the automated directions (with a skeptical attitude that this wouldn't work) and left my address. Sometime in the next ** minutes our paper was delivered so I'm sold on this number for a solution.
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
~jerseyguy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jerseyguy: I'd give them a two out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
~jerseyguy: For that I would say five out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
~jerseyguy: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jerseyguy taken from his Philadelphia Inquirer customer service problem that occurred on November 19th, 2017.