Philadelphia Inquirer: if you wake up on saturday and your paper is no...
A Philadelphia Inquirer customer review by GetHuman user ~magg from November 7th, 2017
Background on ~magg's case
GetHuman: ~magg - can you tell our other Philadelphia Inquirer customers when your case took place?
~magg: Sure. It was evening, on October 28th.
GetHuman: Did you reach out to Philadelphia Inquirer, and if so, how?
GetHuman: And which of these common Philadelphia Inquirer customer issues best describes the reason you wanted to talk to them?
(Shows ~magg a list of common Philadelphia Inquirer problems)
~magg: "Cancel Account" was why I was trying to call.
~magg's review of Philadelphia Inquirer customer service
GetHuman: So how would you sum up your experience for GetHuman's Philadelphia Inquirer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~magg: if you wake up on saturday and your paper is not there you cannot call to get one, you are told to call back during business hours. subscription for * weeks, non delivery * weeks.
GetHuman: Let's quantify your experience contacting Philadelphia Inquirer. On a scale of 1 to 5, how easy is it go get help on a Philadelphia Inquirer problem?
~magg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~magg: I'd give them a five out of five on communication.
GetHuman: And what about Philadelphia Inquirer's ability to quickly and effectively address your problem?
~magg: For that I would say three out of five.
GetHuman: And finally- any advice for other Philadelphia Inquirer customers?
~magg: Call them early in the day or late. Don't forget any personal or account information you might need for Philadelphia Inquirer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~magg taken from his Philadelphia Inquirer customer service problem that occurred on October 28th, 2017.