Philip Morris: BECAUSE MY blacks TASTE MORE TURKISH THAN CAMEL...
A Philip Morris customer review by GetHuman user GetHuman-aprilly from December 1st, 2017
Background on GetHuman-aprilly's case
GetHuman: GetHuman-aprilly - can you tell our other Philip Morris customers when your case took place?
GetHuman-aprilly: Yes. It was late at night, on November 21st.
GetHuman: Did you reach out to Philip Morris, and if so, how?
GetHuman: And which of these common Philip Morris customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-aprilly a list of common Philip Morris problems)
GetHuman-aprilly: "Returns" was why I was trying to call.
GetHuman-aprilly's review of Philip Morris customer service
GetHuman: So how would you sum up your experience for GetHuman's Philip Morris customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-aprilly: BECAUSE MY blacks TASTE MORE TURKISH THAN CAMELS IM HOT!
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-aprilly: IF I WANTED A TURKISH CIGARETTE I'D SMOKE CAMELS AND PROBABLY WILL AS OF TOMORROW BC I KNOW THEY TASTE LESS TURKISH THAN THIS pack I got tonight!! SERIOUSLY IM BROKE AND I EXPECT FOR MY CIGS TO REMAIN THE SAME FLAVOR!! Now my chest is hurting THIS IS WHY I DONT SMOKE DIFFERENT TYPES EVERY Other day! I SMOKED NEW PORTS FOR AT LEAST ** Yrs and this **** started and I switched. I was smoking a type of CAMELS before and they didn't hurt me like these.SAME SERVICE STATION SAME TYPE AND BRAND!! DIFFERENT FLAVOR THAT *****!! FACT AND NOW FREAKING OUT FOR MY KIND OF CIGARETTE WICH I THOUGHT U MADE WHILE IM STUCK HERE broke with SAND TASTING CIGARETTES IN YOUR PACK YOUR NAME YOUR PRICE. While I'm jonsing for a real smoke.THX FOR FAITH FULL BRANDS STALE COOL I CAN HANDLE IT HAPPENS! FROM MARLBORO TO MORE TURKISH THAN CAMEL WIDES SERIOUSLY!!!
GetHuman: Let's quantify your experience contacting Philip Morris. On a scale of 1 to 5, how easy is it go get help on a Philip Morris problem?
GetHuman-aprilly: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-aprilly: I'd give them a one out of five on communication.
GetHuman: And what about Philip Morris's ability to quickly and effectively address your problem?
GetHuman-aprilly: For that I would say four out of five.
GetHuman: And finally- any advice for other Philip Morris customers?
GetHuman-aprilly: Call them early in the day or late. Don't forget any personal or account information you might need for Philip Morris to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-aprilly taken from his Philip Morris customer service problem that occurred on November 21st, 2017.