Piedmont Natural Gas: Call never answered. After ** minutes was cut...
A Piedmont Natural Gas customer review by GetHuman user ~Barry from November 22nd, 2017
Background on ~Barry's case
GetHuman: ~Barry - can you tell our other Piedmont Natural Gas customers when your case took place?
~Barry: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Piedmont Natural Gas, and if so, how?
GetHuman: And which of these common Piedmont Natural Gas customer issues best describes the reason you wanted to talk to them?
(Shows ~Barry a list of common Piedmont Natural Gas problems)
~Barry: "Cancel service" was why I was trying to call.
~Barry's review of Piedmont Natural Gas customer service
GetHuman: So how would you sum up your experience for GetHuman's Piedmont Natural Gas customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barry: Call never answered. After ** minutes was cut off. Was calling to get gas line ran to add fire place. Will use private company that wants my business.
GetHuman: Let's quantify your experience contacting Piedmont Natural Gas. On a scale of 1 to 5, how easy is it go get help on a Piedmont Natural Gas problem?
~Barry: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barry: I'd give them a five out of five on communication.
GetHuman: And what about Piedmont Natural Gas's ability to quickly and effectively address your problem?
~Barry: For that I would say three out of five.
GetHuman: And finally- any advice for other Piedmont Natural Gas customers?
~Barry: Call them early in the day or late. Don't forget any personal or account information you might need for Piedmont Natural Gas to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barry taken from his Piedmont Natural Gas customer service problem that occurred on November 17th, 2017.