Polaroid: The product that I wanted was not available but...

A Polaroid customer review by GetHuman user ~jillg from November 18th, 2017

Background on ~jillg's case

GetHuman: ~jillg - can you tell our other Polaroid customers when your case took place?
~jillg: Yes I can. It was afternoon, on November 9th.
GetHuman: Did you reach out to Polaroid, and if so, how?
~jillg: I used the 800-765-2764 number I found for on the GetHuman Polaroid customer phone number page I was on: Polaroid Customer Service Phone Number
GetHuman: And which of these common Polaroid customer issues best describes the reason you wanted to talk to them?
(Shows ~jillg a list of common Polaroid problems)
~jillg: "Repairs" was why I was trying to call.

~jillg's review of Polaroid customer service

GetHuman: So how would you sum up your experience for GetHuman's Polaroid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jillg: The product that I wanted was not available but the agent spent a lot of time trying to explain to me how to find it on-line or at Best Buy.
GetHuman: Let's quantify your experience contacting Polaroid. On a scale of 1 to 5, how easy is it go get help on a Polaroid problem?
~jillg: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jillg: I'd give them a four out of five on communication.
GetHuman: And what about Polaroid's ability to quickly and effectively address your problem?
~jillg: For that I would say five out of five.
GetHuman: And finally- any advice for other Polaroid customers?
~jillg: Call them early in the day or late. Don't forget any personal or account information you might need for Polaroid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jillg taken from his Polaroid customer service problem that occurred on November 9th, 2017.

Polaroid

1.75 of 5 stars | 26 reviews

~jillg's Polaroid Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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