Premera Blue Cross: Called and talked to * people to contest charge...
A Premera Blue Cross customer review by GetHuman user ~Yukii Ito from November 27th, 2017
Background on ~Yukii Ito's case
GetHuman: ~Yukii Ito - can you tell our other Premera Blue Cross customers when your case took place?
~Yukii Ito: Sure. It was morning, on November 22nd.
GetHuman: Did you reach out to Premera Blue Cross, and if so, how?
GetHuman: And which of these common Premera Blue Cross customer issues best describes the reason you wanted to talk to them?
(Shows ~Yukii Ito a list of common Premera Blue Cross problems)
~Yukii Ito: "Update account information" was why I was trying to call.
~Yukii Ito's review of Premera Blue Cross customer service
GetHuman: So how would you sum up your experience for GetHuman's Premera Blue Cross customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Yukii Ito: Called and talked to * people to contest charges for dental bills. They refused to give me e-mail address for Premera. No incident number was provided. Useless. Dealing with my dentist was not as bad as dealing with my own insurance company.
GetHuman: Let's quantify your experience contacting Premera Blue Cross. On a scale of 1 to 5, how easy is it go get help on a Premera Blue Cross problem?
~Yukii Ito: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Yukii Ito: I'd give them a three out of five on communication.
GetHuman: And what about Premera Blue Cross's ability to quickly and effectively address your problem?
~Yukii Ito: For that I would say four out of five.
GetHuman: And finally- any advice for other Premera Blue Cross customers?
~Yukii Ito: Call them early in the day or late. Don't forget any personal or account information you might need for Premera Blue Cross to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Yukii Ito taken from his Premera Blue Cross customer service problem that occurred on November 22nd, 2017.