Priceline: Operator was not helpful. She read back all f...
A Priceline customer review by GetHuman user ~Illbelate from November 25th, 2017
Background on ~Illbelate's case
GetHuman: ~Illbelate - can you tell our other Priceline customers when your case took place?
~Illbelate: Yes I can. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Priceline, and if so, how?
GetHuman: And which of these common Priceline customer issues best describes the reason you wanted to talk to them?
(Shows ~Illbelate a list of common Priceline problems)
~Illbelate: "Make a Booking" was why I was trying to call.
~Illbelate's review of Priceline customer service
GetHuman: So how would you sum up your experience for GetHuman's Priceline customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Illbelate: Operator was not helpful. She read back all fight times and numbers after i asked my question of where to check in. I was not questioning my flights time or numbers. I only asked where to check in. I asked again and the third time She said that as a third party ticket purchase you must go in person to airport to check in. I later called airline and got the help and answers i was needing. operator did not listen to question or have a correct answer for me.
GetHuman: Let's quantify your experience contacting Priceline. On a scale of 1 to 5, how easy is it go get help on a Priceline problem?
~Illbelate: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Illbelate: I'd give them a two out of five on communication.
GetHuman: And what about Priceline's ability to quickly and effectively address your problem?
~Illbelate: For that I would say three out of five.
GetHuman: And finally- any advice for other Priceline customers?
~Illbelate: Call them early in the day or late. Don't forget any personal or account information you might need for Priceline to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Illbelate taken from his Priceline customer service problem that occurred on November 23rd, 2017.