Prometric: I took an exam and saw my passing score and aft...
A Prometric customer review by GetHuman user GetHuman-260857 from November 5th, 2017
Background on GetHuman-260857's case
GetHuman: GetHuman-260857 - can you tell our other Prometric customers when your case took place?
GetHuman-260857: Yeah. It was evening, on October 31st.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-260857 a list of common Prometric problems)
GetHuman-260857: "Reschedule Exam" was why I was trying to call.
GetHuman-260857's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-260857: I took an exam and saw my passing score and after I exited the last screen to close out after my exam. Do you want to know what happened to my score...the score went from passing to failing. This happened to another person as welll as me all on the same day and I found out about the second person for an employee. So I would like for Prometric to let me have my passing score that I saw before I closed out the last screen. So now I have to wait for there appeal department to review. There customer service department is not very helpful either.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
GetHuman-260857: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-260857: I'd give them a five out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
GetHuman-260857: For that I would say one out of five.
GetHuman: And finally- any advice for other Prometric customers?
GetHuman-260857: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-260857 taken from his Prometric customer service problem that occurred on October 31st, 2017.