Prometric: I was late for my exam a couple of minutes only...
A Prometric customer review by GetHuman user ~pickonjesus from November 20th, 2017
Background on ~pickonjesus's case
GetHuman: ~pickonjesus - can you tell our other Prometric customers when your case took place?
~pickonjesus: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows ~pickonjesus a list of common Prometric problems)
~pickonjesus: "Get Certification" was why I was trying to call.
~pickonjesus's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~pickonjesus: I was late for my exam a couple of minutes only to be told I couldn't take the test. The receptionist gave me a number to call, the customer service line told me the administrator could if they liked let me take the test. I went back inside the testing center only to be told the administrator wasn't there and that they still wouldn't allow me to take the test. Now I am out of over $*** in testing fees, even if the their was a chair bought and pay for by me. Prometric only give a ** minute window for you to be present to take the test or they will keep all your money. Even offering to pay a penalty fee was not excepted as a way of being able to save a $*** testing fee and a day lost of work.
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
~pickonjesus: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~pickonjesus: I'd give them a five out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
~pickonjesus: For that I would say two out of five.
GetHuman: And finally- any advice for other Prometric customers?
~pickonjesus: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~pickonjesus taken from his Prometric customer service problem that occurred on November 17th, 2017.