Prometric: My exam was canceled due to bad weather that oc...
A Prometric customer review by GetHuman user GetHuman-187569 from November 20th, 2017
Background on GetHuman-187569's case
GetHuman: GetHuman-187569 - can you tell our other Prometric customers when your case took place?
GetHuman-187569: Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to Prometric, and if so, how?
GetHuman: And which of these common Prometric customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-187569 a list of common Prometric problems)
GetHuman-187569: "Reschedule Exam" was why I was trying to call.
GetHuman-187569's review of Prometric customer service
GetHuman: So how would you sum up your experience for GetHuman's Prometric customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-187569: My exam was canceled due to bad weather that occurred on the **st. I called back the next day to reschedule after sitting on hold for probably ** minutes just to be told their systems were down and to call back later that night. I did fail to forget to call that night. After calling back today, I sat on hold for ** minutes just to have my call transferred to a "special number" for those who had their exams canceled due to weather. After sitting on hold for another ** minutes, I stayed on the line on an office phone but then called on my cell phone to see if I could get through faster. I was on hold on my cell phone for about ** minutes and they answered just to tell me AGAIN that their systems were down and to call back again tomorrow. How did my cell phone get through faster when the office phone had been on the line longer? Shouldn't they be taking calls in the order that they get them?
GetHuman: Let's quantify your experience contacting Prometric. On a scale of 1 to 5, how easy is it go get help on a Prometric problem?
GetHuman-187569: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-187569: I'd give them a one out of five on communication.
GetHuman: And what about Prometric's ability to quickly and effectively address your problem?
GetHuman-187569: For that I would say four out of five.
GetHuman: And finally- any advice for other Prometric customers?
GetHuman-187569: Call them early in the day or late. Don't forget any personal or account information you might need for Prometric to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-187569 taken from his Prometric customer service problem that occurred on November 14th, 2017.