I have an issue with Public Storage
A Public Storage customer review by GetHuman user GetHuman50081 from December 7th, 2017
Background on GetHuman50081's case
GetHuman: GetHuman50081 - can you tell our other Public Storage customers when your case took place?
GetHuman50081: Yup. It was middle of the night, on December 3rd.
GetHuman: Did you reach out to Public Storage, and if so, how?
GetHuman: And which of these common Public Storage customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman50081 a list of common Public Storage problems)
GetHuman50081: "None of those really matches why I wanted to call Public Storage that day." was why I was trying to call.
GetHuman50081's review of Public Storage customer service
GetHuman: So how would you sum up your experience for GetHuman's Public Storage customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman50081: I have an issue with Public Storage
GetHuman: Can you tell the rest of us a bit more from what happened on 12/03/17?
GetHuman50081: I paid my storage on march * (online). I Received confirmation that it was paid. And it apparently my check bounced but I have no proof of the check ever going through my account. Now I am being charged $** for bounce fee and as well late fee. Every time I call my storage lot no one seems to pick up. So I would really like for this to be taken care of properly.
GetHuman: Let's quantify your experience contacting Public Storage. On a scale of 1 to 5, how easy is it go get help on a Public Storage problem?
GetHuman50081: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman50081: I'd give them a three out of five on communication.
GetHuman: And what about Public Storage's ability to quickly and effectively address your problem?
GetHuman50081: For that I would say four out of five.
GetHuman: And finally- any advice for other Public Storage customers?
GetHuman50081: Call them early in the day or late. Don't forget any personal or account information you might need for Public Storage to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman50081 taken from his Public Storage customer service problem that occurred on December 3rd, 2017.