qwest is one of the biggest a**hole companies i...
A Qwest customer review by GetHuman user ~icesurfer from October 30th, 2017
Background on ~icesurfer's case
GetHuman: ~icesurfer - can you tell our other Qwest customers when your case took place?
~icesurfer: Yup. It was evening, on October 23rd.
GetHuman: Did you reach out to Qwest, and if so, how?
GetHuman: And which of these common Qwest customer issues best describes the reason you wanted to talk to them?
(Shows ~icesurfer a list of common Qwest problems)
~icesurfer: "Service problem" was why I was trying to call.
~icesurfer's review of Qwest customer service
GetHuman: So how would you sum up your experience for GetHuman's Qwest customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~icesurfer: qwest is one of the biggest a**hole companies in the world. they are completely focused on raking the consumer for everything they can squeeze out of them, and customer service and support are very distantly secondary in importance. Plus their commercials are insultingly stupid. Do yourself a favor, use any other company you can get service from, or do without, but *never* use qwest!!!
GetHuman: Let's quantify your experience contacting Qwest. On a scale of 1 to 5, how easy is it go get help on a Qwest problem?
~icesurfer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~icesurfer: I'd give them a one out of five on communication.
GetHuman: And what about Qwest's ability to quickly and effectively address your problem?
~icesurfer: For that I would say four out of five.
GetHuman: And finally- any advice for other Qwest customers?
~icesurfer: Call them early in the day or late. Don't forget any personal or account information you might need for Qwest to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~icesurfer taken from his Qwest customer service problem that occurred on October 23rd, 2017.