ROBLOX: Hi, My Son lost his account to a person who has...
A ROBLOX customer review by GetHuman user ~Anonymous from November 24th, 2017
Background on ~Anonymous's case
GetHuman: ~Anonymous - can you tell our other ROBLOX customers when your case took place?
~Anonymous: Yes I can. It was middle of the night, on November 17th.
GetHuman: Did you reach out to ROBLOX, and if so, how?
GetHuman: And which of these common ROBLOX customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous a list of common ROBLOX problems)
~Anonymous: "Setup service" was why I was trying to call.
~Anonymous's review of ROBLOX customer service
GetHuman: So how would you sum up your experience for GetHuman's ROBLOX customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous: Hi, My Son lost his account to a person who has those games with Write your roblox name and password, His name is clifford*b and he does not know his password because the person logged on his account and changed his email and password. Do you know how to get it back? Contact me at: P*****@***.com
GetHuman: Let's quantify your experience contacting ROBLOX. On a scale of 1 to 5, how easy is it go get help on a ROBLOX problem?
~Anonymous: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous: I'd give them a two out of five on communication.
GetHuman: And what about ROBLOX's ability to quickly and effectively address your problem?
~Anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other ROBLOX customers?
~Anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for ROBLOX to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous taken from his ROBLOX customer service problem that occurred on November 17th, 2017.