Rail Europe: After waiting ** minutes the phone disconnects...
A Rail Europe customer review by GetHuman user ~ray swift from November 26th, 2017
Background on ~ray swift's case
GetHuman: ~ray swift - can you tell our other Rail Europe customers when your case took place?
~ray swift: Yeah. It was evening, on November 16th.
GetHuman: Did you reach out to Rail Europe, and if so, how?
GetHuman: And which of these common Rail Europe customer issues best describes the reason you wanted to talk to them?
(Shows ~ray swift a list of common Rail Europe problems)
~ray swift: "Change Booking" was why I was trying to call.
~ray swift's review of Rail Europe customer service
GetHuman: So how would you sum up your experience for GetHuman's Rail Europe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ray swift: After waiting ** minutes the phone disconnects! This has been Rail Europe sense of customer service for over * years now. I hope the VP in charge of reservations croaks!!
GetHuman: Let's quantify your experience contacting Rail Europe. On a scale of 1 to 5, how easy is it go get help on a Rail Europe problem?
~ray swift: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ray swift: I'd give them a four out of five on communication.
GetHuman: And what about Rail Europe's ability to quickly and effectively address your problem?
~ray swift: For that I would say three out of five.
GetHuman: And finally- any advice for other Rail Europe customers?
~ray swift: Call them early in the day or late. Don't forget any personal or account information you might need for Rail Europe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ray swift taken from his Rail Europe customer service problem that occurred on November 16th, 2017.