Rakuten: I was on hold for about the time this website s...
A Rakuten customer review by GetHuman user GetHuman-72721 from November 22nd, 2017
Background on GetHuman-72721's case
GetHuman: GetHuman-72721 - can you tell our other Rakuten customers when your case took place?
GetHuman-72721: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-72721 a list of common Rakuten problems)
GetHuman-72721: "Returns" was why I was trying to call.
GetHuman-72721's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-72721: I was on hold for about the time this website states. I was missing an item in an order. Staff was pleasant and helpful, and said would ship missing items. I am on hold again for the "investigation" portion. So far total time has been ** mins.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
GetHuman-72721: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-72721: I'd give them a five out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
GetHuman-72721: For that I would say two out of five.
GetHuman: And finally- any advice for other Rakuten customers?
GetHuman-72721: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-72721 taken from his Rakuten customer service problem that occurred on November 12th, 2017.