Rakuten: I ordered a refurbished mouse and received it i...
A Rakuten customer review by GetHuman user ~Charlie from November 18th, 2017
Background on ~Charlie's case
GetHuman: ~Charlie - can you tell our other Rakuten customers when your case took place?
~Charlie: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~Charlie a list of common Rakuten problems)
~Charlie: "Returns" was why I was trying to call.
~Charlie's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Charlie: I ordered a refurbished mouse and received it in a reasonable number of days. I would have been happy, but the mouse (wireless) would not turn on. I returned the mouse, and after expecting a replacement for several days, they notified me that they were out of my model and would give me a refund. The refund came across the same day, but for the rounded down dollar amount. I paid $**.** and only got $**.** back after a month long process where I still didn't have the product I paid for! The customer service was quick, but unhelpful and scripted. I will not be using them again.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~Charlie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Charlie: I'd give them a one out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~Charlie: For that I would say one out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~Charlie: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Charlie taken from his Rakuten customer service problem that occurred on November 14th, 2017.