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I am a seller on rakuten but do not have access...

A Rakuten customer review by GetHuman user GetHuman-15061 from November 26th, 2017

Background on GetHuman-15061's case

GetHuman: GetHuman-15061 - can you tell our other Rakuten customers when your case took place?

GetHuman-15061: Sure. It was morning, on November 24th.

GetHuman: Did you reach out to Rakuten, and if so, how?

GetHuman-15061: I used the 800-800-0800 number I found for on the GetHuman Rakuten customer phone number page I was on: Rakuten Customer Service Phone Number

GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?

(Shows GetHuman-15061 a list of common Rakuten problems)

GetHuman-15061: "Complaint" was why I was trying to call.

GetHuman-15061's review of Rakuten customer service

GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.

GetHuman-15061: I am a seller on rakuten but do not have access to my own merchant account. Rakuten's "Forgot Password" reset my password, but NEVER sent me the new password to access my own merchant account. ** times of retry already. Left CS my phone number and now wait!

GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?

GetHuman-15061: I'd give them a two out of five for ease of finding your way to help.

GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?

GetHuman-15061: I'd give them a five out of five on communication.

GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?

GetHuman-15061: For that I would say one out of five.

GetHuman: And finally- any advice for other Rakuten customers?

GetHuman-15061: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.

GetHuman: Well there you have it. Some useful feedback and words from GetHuman-15061 taken from his Rakuten customer service problem that occurred on November 24th, 2017.

Rakuten

2.38 of 5 stars | 79 reviews

Rakuten Reviews Rakuten's Phone Number All Rakuten contact info

GetHuman-15061's Rakuten Review

Difficulty of finding help

2 out of 5 stars

Quality of communication

5 out of 5 stars

Timeliness and professionalism

1 out of 5 stars

Overall customer service rating

3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Rakuten, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Rakuten in any way.

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