Rakuten: Order cancellations must go through the company...
A Rakuten customer review by GetHuman user GetHuman-405924 from November 27th, 2017
Background on GetHuman-405924's case
GetHuman: GetHuman-405924 - can you tell our other Rakuten customers when your case took place?
GetHuman-405924: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-405924 a list of common Rakuten problems)
GetHuman-405924: "Cancel order" was why I was trying to call.
GetHuman-405924's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-405924: Order cancellations must go through the company that sold it if cancelling more than ** min after the order was placed. They did give me the contact info for the setter though.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
GetHuman-405924: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-405924: I'd give them a two out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
GetHuman-405924: For that I would say one out of five.
GetHuman: And finally- any advice for other Rakuten customers?
GetHuman-405924: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-405924 taken from his Rakuten customer service problem that occurred on November 21st, 2017.