Rakuten: I purchased three items from Buy.com and only t...
A Rakuten customer review by GetHuman user ~buycomDemerit from November 2nd, 2017
Background on ~buycomDemerit's case
GetHuman: ~buycomDemerit - can you tell our other Rakuten customers when your case took place?
~buycomDemerit: Sure. It was middle of the night, on October 25th.
GetHuman: Did you reach out to Rakuten, and if so, how?
GetHuman: And which of these common Rakuten customer issues best describes the reason you wanted to talk to them?
(Shows ~buycomDemerit a list of common Rakuten problems)
~buycomDemerit: "Track order" was why I was trying to call.
~buycomDemerit's review of Rakuten customer service
GetHuman: So how would you sum up your experience for GetHuman's Rakuten customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~buycomDemerit: I purchased three items from Buy.com and only two arrived. Tracking says it was delivered * days ago, but I never received it. I called BUY.com and spoke with someone who was definitely reading from a script. They gave me a phone number for a third party seller saying I needed to contact them. I said that I purchased from BUY.com so I wouldn't have to deal with other sellers. The person said that BUY.com could contact the seller and then the seller would call me. Not much of a help. What I want from BUY.com is for them ship me the item I ordered.
GetHuman: Let's quantify your experience contacting Rakuten. On a scale of 1 to 5, how easy is it go get help on a Rakuten problem?
~buycomDemerit: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~buycomDemerit: I'd give them a one out of five on communication.
GetHuman: And what about Rakuten's ability to quickly and effectively address your problem?
~buycomDemerit: For that I would say three out of five.
GetHuman: And finally- any advice for other Rakuten customers?
~buycomDemerit: Call them early in the day or late. Don't forget any personal or account information you might need for Rakuten to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~buycomDemerit taken from his Rakuten customer service problem that occurred on October 25th, 2017.