ReachOut Wireless: Since enrolling, I received and sent back * pho...
A ReachOut Wireless customer review by GetHuman user ~Pissed Off from November 22nd, 2017
Background on ~Pissed Off's case
GetHuman: ~Pissed Off - can you tell our other ReachOut Wireless customers when your case took place?
~Pissed Off: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to ReachOut Wireless, and if so, how?
GetHuman: And which of these common ReachOut Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed Off a list of common ReachOut Wireless problems)
~Pissed Off: "Cancel service" was why I was trying to call.
~Pissed Off's review of ReachOut Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's ReachOut Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed Off: Since enrolling, I received and sent back * phones that din't work!!! I finally decided to upgrade, spent $** and phone I received would not hold charge. The battery could not be replaced as it was adhered to the back cover!!! I have left voice mail messages (*) sent * emails and no one has ever returned a call or answered an email. IT IS A GOV. PROGRAM, NO DOUBT ABOUT IT AS IT IS HORRIBLY RUN!!!!!! CAN'T EVEN UNDERSTAND EMPLOYEES AS NONE OF THEM CAN BARELY SPEAK ENGLISH.
GetHuman: Let's quantify your experience contacting ReachOut Wireless. On a scale of 1 to 5, how easy is it go get help on a ReachOut Wireless problem?
~Pissed Off: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed Off: I'd give them a one out of five on communication.
GetHuman: And what about ReachOut Wireless's ability to quickly and effectively address your problem?
~Pissed Off: For that I would say four out of five.
GetHuman: And finally- any advice for other ReachOut Wireless customers?
~Pissed Off: Call them early in the day or late. Don't forget any personal or account information you might need for ReachOut Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed Off taken from his ReachOut Wireless customer service problem that occurred on November 20th, 2017.