Redbox: Called at *am because I was charged an extra ni...
A Redbox customer review by GetHuman user ~Jennifer from November 20th, 2017
Background on ~Jennifer's case
GetHuman: ~Jennifer - can you tell our other Redbox customers when your case took place?
~Jennifer: Yup. It was evening, on November 11th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Jennifer a list of common Redbox problems)
~Jennifer: "Never Received Movie" was why I was trying to contact.
~Jennifer's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jennifer: Called at *am because I was charged an extra night (not knowing they charge you as soon as you reserve it online). The rep apologized for the confusion and refunded me one night and also gave me * free one night promo codes. Awesome! Great customer service!
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~Jennifer: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jennifer: I'd give them a one out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~Jennifer: For that I would say four out of five.
GetHuman: And finally- any advice for other Redbox customers?
~Jennifer: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jennifer taken from his Redbox customer service problem that occurred on November 11th, 2017.