Redbox: Couldn't get to the chat part. I've tried takin...
A Redbox customer review by GetHuman user ~Deborah Morgan from November 28th, 2017
Background on ~Deborah Morgan's case
GetHuman: ~Deborah Morgan - can you tell our other Redbox customers when your case took place?
~Deborah Morgan: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~Deborah Morgan a list of common Redbox problems)
~Deborah Morgan: "Report Machine Problem" was why I was trying to contact.
~Deborah Morgan's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deborah Morgan: Couldn't get to the chat part. I've tried taking my movies back to * different Redbox only to find they didn't work. So now I found one a few minutes after * pm so I will be charged double which is messed up. I don't think I should be charged double because it wasn't my mistake.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~Deborah Morgan: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deborah Morgan: I'd give them a five out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~Deborah Morgan: For that I would say two out of five.
GetHuman: And finally- any advice for other Redbox customers?
~Deborah Morgan: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Deborah Morgan taken from his Redbox customer service problem that occurred on November 26th, 2017.