Redbox: Machine is down.
A Redbox customer review by GetHuman user GetHuman-katie_r from November 30th, 2017
Background on GetHuman-katie_r's case
GetHuman: GetHuman-katie_r - can you tell our other Redbox customers when your case took place?
GetHuman-katie_r: Yes. It was evening, on November 22nd.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-katie_r a list of common Redbox problems)
GetHuman-katie_r: "Overcharge on Account" was why I was trying to contact.
GetHuman-katie_r's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-katie_r: Machine is down.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/22/17?
GetHuman-katie_r: I don't have a problem, I'm jsut tired of waiting my free DVD rentals or reserving a movie only for the machine to be down when I try to pick it up. No refunds I understand but without a notification on the machines status I consider it stealing.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
GetHuman-katie_r: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-katie_r: I'd give them a one out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
GetHuman-katie_r: For that I would say five out of five.
GetHuman: And finally- any advice for other Redbox customers?
GetHuman-katie_r: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-katie_r taken from his Redbox customer service problem that occurred on November 22nd, 2017.