Redbox: Rude customer service, horrible service, box is...
A Redbox customer review by GetHuman user ~hoot gibson from November 21st, 2017
Background on ~hoot gibson's case
GetHuman: ~hoot gibson - can you tell our other Redbox customers when your case took place?
~hoot gibson: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows ~hoot gibson a list of common Redbox problems)
~hoot gibson: "Report Machine Problem" was why I was trying to contact.
~hoot gibson's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hoot gibson: Rude customer service, horrible service, box is always broke. very few movies on blu-rey always a bad experiance
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
~hoot gibson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hoot gibson: I'd give them a three out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
~hoot gibson: For that I would say five out of five.
GetHuman: And finally- any advice for other Redbox customers?
~hoot gibson: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hoot gibson taken from his Redbox customer service problem that occurred on November 13th, 2017.