Redbox: Unfortunately a movie we rented was in error pu...
A Redbox customer review by GetHuman user GetHuman-311783 from November 20th, 2017
Background on GetHuman-311783's case
GetHuman: GetHuman-311783 - can you tell our other Redbox customers when your case took place?
GetHuman-311783: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-311783 a list of common Redbox problems)
GetHuman-311783: "Never Received Movie" was why I was trying to contact.
GetHuman-311783's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-311783: Unfortunately a movie we rented was in error put with the wii games and not returned. We just found it like ** days later. We received no communication saying where's the movie. Apparently even though I get coupons ect from redbox they did not have my email for the rental? I am a regular customer who has never had this happen. They charged me $**.** for a movie that can be bought new at the store for $**. The best they could do is take $** off if I returned the movie. So I would be paying $**.** and have nothing. It was watched once and misplaced. Totally our error but you would think I would of got notification somehow or a little more reasonable grace for a first offense. Very disappointed in the lack of customer service and the language barrier with the first employee. I guess I should take my business elsewhere if there is so little concern for the customer.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
GetHuman-311783: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-311783: I'd give them a four out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
GetHuman-311783: For that I would say three out of five.
GetHuman: And finally- any advice for other Redbox customers?
GetHuman-311783: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-311783 taken from his Redbox customer service problem that occurred on November 13th, 2017.