Redbox: just reserved Insidious * and it didn't give me...
A Redbox customer review by GetHuman user GetHuman-kambali from November 30th, 2017
Background on GetHuman-kambali's case
GetHuman: GetHuman-kambali - can you tell our other Redbox customers when your case took place?
GetHuman-kambali: Yes. It was morning, on November 26th.
GetHuman: Did you reach out to Redbox, and if so, how?
GetHuman: And which of these common Redbox customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kambali a list of common Redbox problems)
GetHuman-kambali: "Overcharge on Account" was why I was trying to contact.
GetHuman-kambali's review of Redbox customer service
GetHuman: So how would you sum up your experience for GetHuman's Redbox customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kambali: just reserved Insidious * and it didn't give me the right movie. I got Pitch perfect *. This is the
GetHuman: Can you tell the rest of us a bit more from what happened on 11/26/17?
GetHuman-kambali: just reserved Insidious * and it didn't give me the right movie. I got Pitch perfect *. This is the second time the mobile app messed up on just this reservation. The first time it didn't let me use my promo code. A gentleman from customer service helped me out and credited the movie. The first lady I talked to was more than rude. Basically telling me I was stupid and didn't know how to use a smart phone or your app. then hung up on me. If this is how customer service is ran I'll just stop using the Redbox all together. I'm sorry but I just called to find out what happened and got treated like ****. Im not really into watching pitch perfect * and I even had to pay for it cause the app didn't work. Thanks for your time and look forward to hearing from you.
GetHuman: Let's quantify your experience contacting Redbox. On a scale of 1 to 5, how easy is it go get help on a Redbox problem?
GetHuman-kambali: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kambali: I'd give them a two out of five on communication.
GetHuman: And what about Redbox's ability to quickly and effectively address your problem?
GetHuman-kambali: For that I would say three out of five.
GetHuman: And finally- any advice for other Redbox customers?
GetHuman-kambali: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Redbox to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kambali taken from his Redbox customer service problem that occurred on November 26th, 2017.