Republic Wireless: Just activated my Moto X today on $** plan. Wit...
A Republic Wireless customer review by GetHuman user ~Javaid from November 19th, 2017
Background on ~Javaid's case
GetHuman: ~Javaid - can you tell our other Republic Wireless customers when your case took place?
~Javaid: Yes. It was late at night, on November 11th.
GetHuman: Did you reach out to Republic Wireless, and if so, how?
GetHuman: And which of these common Republic Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~Javaid a list of common Republic Wireless problems)
~Javaid: "Cancel service" was why I was trying to contact.
~Javaid's review of Republic Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Republic Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Javaid: Just activated my Moto X today on $** plan. Without WiFi, it does not work as claimed by Republic Wireless. In Frustration, I tried to contact them and was flabbergasted to find out that they don't have a Customer Support Phone number which one can call, They don't even offer Live Chat. All you can do is write them an email and wait for them to respond. I don't think it is worth it. I sent them email about the problem. If they don't respond within next few hours. I will be sending my phone back and getting out of this mess. I will stick with Boost. Had it for last * years and it works great.
GetHuman: Let's quantify your experience contacting Republic Wireless. On a scale of 1 to 5, how easy is it go get help on a Republic Wireless problem?
~Javaid: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Javaid: I'd give them a five out of five on communication.
GetHuman: And what about Republic Wireless's ability to quickly and effectively address your problem?
~Javaid: For that I would say two out of five.
GetHuman: And finally- any advice for other Republic Wireless customers?
~Javaid: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Republic Wireless to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Javaid taken from his Republic Wireless customer service problem that occurred on November 11th, 2017.